Cancellation Policy & Request
GiftMemorie sells personalized and customized products made specially for each customer.
- Orders can be cancelled only before personalization/production has started.
- Once a personalized product has been made, production has started, or the order is ready for shipping/shipped, cancellation is not guaranteed and may not be possible.
- Cancellation requests are reviewed individually by our team.
- Customers should contact us as soon as possible if they want to cancel.
- Submitting a cancellation request does NOT automatically cancel the order. Our team will review the request and contact the customer.
Cancellation Policy
Since our products are handmade and personalised, each order is prepared especially for the customer.
If a customer wishes to cancel an order from their own side, a 5% cancellation fee will be deducted from the eligible refund amount.
This 5% deduction is applicable because payment processing, transaction, GST, platform and other related charges may be incurred by us when an order is placed and cancelled. These charges may be non-refundable to us, and therefore the applicable deduction is made from the customer's refund amount.
5% of the eligible refund amount will be deducted as cancellation charges, and the remaining 95% will be refunded to the customer.
Once the personalised/customised work has started or the order has been dispatched, cancellation may not be possible.
Any applicable refund will be processed to the original payment method and may take a few business days to reflect in the customer's account.
By placing an order on our website, the customer agrees to the above Cancellation Policy.