Refund policy

REFUND & RETURN POLICY

At Gift Memorie, most of our products are handmade, personalised, and made-to-order. Therefore, all sales are final.

No Return / No Refund

We do not accept returns, exchanges, cancellations, or refunds for personalised, customised, handmade, or made-to-order products due to change of mind, incorrect choice, or personal preference.

Damaged or Incorrect Product

If you receive a damaged, defective, or incorrect product, please contact us within 24 hours of delivery.

To be eligible for a replacement, you must provide:

A continuous unboxing video showing the package from the time it is unopened until the product is fully unpacked.
Clear photos/videos of the damaged or incorrect product.
Your order details.

Claims without a proper unboxing video may not be accepted.

Replacement

After reviewing your claim, if the issue is found to be our responsibility, we may provide a replacement or another suitable resolution.

Please note that minor variations in colour, size, shape, texture, or finishing are normal for handmade products and are not considered defects.

For any issue, please contact us within 24 hours of delivery. Requests received after 24 hours may not be accepted.